Tatbiqi Store Manager · Tatbiqi, a brand of technology Abu Al-Ezz digital (تقنية ابو العز الرقمية), C.R. 1366116, Sultanate of Oman
Last updated: 18 October 2026
This page explains how to disconnect Meta and how to have Tatbiqi delete the advertising data we hold for your store. It is the data deletion instructions page referenced by our Meta application.
Available to everyone, right now: remove Tatbiqi from Facebook → Settings & Privacy → Settings → Business Integrations. Meta tells us immediately and we erase the stored access token.
In the Tatbiqi app, once the Ads section is available to you: More → Ads → Disconnect Meta.
The moment you do this we erase the stored Meta access token, and Tatbiqi can no longer reach your Meta account for any purpose. You can also remove Tatbiqi from Facebook → Settings & Privacy → Settings → Business Integrations, which has the same effect.
Disconnecting does not delete the campaign records Tatbiqi already holds, and it does not stop or delete campaigns that are already running inside your own Meta ad account. Those remain yours to manage in Meta.
Available to everyone, right now: email info@tatbiqi.om from the e-mail address or phone number on your Tatbiqi account and ask us to delete your advertising data. We verify that the request comes from the account holder before acting on it, and we complete it within 30 days. This route is always available and does not depend on which version of the app you have.
In the Tatbiqi app, once the Ads section is available to you: More → Ads → Delete my advertising data. You will be asked to type DELETE to confirm, and the request applies only to the store you are signed in to.
| Data | On deletion request |
|---|---|
| Meta access token | Already erased at disconnect; erased here if still present |
| Meta account, Business, Ad Account, Page and Instagram identifiers | Deleted |
| Campaign settings — name, ad text, headline, button, destination, audience, budget | Deleted |
| Images and videos you uploaded for ads | Deleted from our servers |
| Performance figures — spend, reach, impressions, clicks | Deleted |
| Records of the Tatbiqi service fee you paid — amount, date, reference | Kept — see below |
| Internal records of operational changes to your campaigns (for example moving a campaign to a different ad account) | Deleted, including any stored copy of the campaign's content and Meta identifiers |
| Campaigns inside your own Meta ad account | Not touched — see below |
Records of money you paid Tatbiqi — the amount, date, reference and whether it succeeded — are accounting records. We keep them so that your invoices, our books and any future query or refund can still be reconciled. They identify the payment, not your advertising: no ad text, creative, audience or Meta identifier is retained in them.
Campaigns created through Tatbiqi live in your Meta ad account and may already have spent your money. Deleting them on your behalf because you asked us to remove our own records would destroy your advertising history and your spend reporting. So we deliberately leave them alone. To pause or delete a campaign at Meta, use Meta Ads Manager, or ask us and we will do it as a separate, explicit request.
If you connected your own WhatsApp Business Account, you can disconnect it at any time from the Tatbiqi app: More → WhatsApp → Disconnect WhatsApp. Disconnecting revokes Tatbiqi's access and deletes the stored connection credentials — the access token and the business phone number identifier we held for you. After that, Tatbiqi can no longer read or send messages on your account.
Disconnecting does not, by itself, delete your past conversations. The message history stays in Tatbiqi so you keep your record of what was said. To have it removed, make a deletion request as described in section 7.
Email info@tatbiqi.om and ask us to delete your WhatsApp data. We will remove, from Tatbiqi's systems:
These requests are currently handled manually by our team; there is no automatic deletion after a fixed period, and no self-service button for this yet. We will confirm once it is done.
What we cannot delete. WhatsApp messages are delivered by Meta and also exist in Meta's own systems, and in the WhatsApp apps of you and your customers. Deleting your data from Tatbiqi does not delete copies that Meta is required or permitted to keep under its own policies, and it does not remove messages already received on anyone's phone. For data held by Meta, please use Meta's own tools and refer to Meta's Privacy Policy.
Email info@tatbiqi.om to close your account. This removes everything in section 3 plus your login and device records, and your WhatsApp data as described in section 7. Accounting records are retained as described in section 4, and your WooCommerce store itself is unaffected — it is yours and stays where it is.
info@tatbiqi.om · See also our Privacy Policy.